Privacy Policy

1. Introduction

ESAUTlujau ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website esautlujau.com or use our English learning services.

By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for our courses
• Fill out contact forms
• Subscribe to our newsletter
• Contact us via phone or email
• Participate in our programs

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Educational background
• English proficiency level
• Payment information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Date and time of visits

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our English learning services
• Processing course registrations and payments
• Communicating with you about courses, schedules, and updates
• Sending newsletters and marketing communications (with your consent)
• Improving our website and services
• Analyzing usage patterns and trends
• Complying with legal obligations
• Protecting against fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

7. Your Rights and Choices

Under Australian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.